Reference

rakyatjp Privacy Policy: Your Data Choices

rakyatjp Privacy Policy gives you a clear path to understand account details, DANA or QRIS records, device signals and support requests connected with your access.

Account dataWallet recordsDevice choicesRequest access

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How Wallet Data Is Used

rakyatjp Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy covers the details you provide during account creation, including your phone verification record and contact details, plus technical signals from the device you use to reach the lobby. We may connect transaction references from DANA, OVO, GoPay, QRIS, bank transfer or a virtual

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account to your account so we can match a wallet status, check a receipt and investigate an interrupted request. We use this information to provide account access, protect against unauthorised activity, answer privacy questions and meet applicable legal duties. A visit from Jakarta or another Indonesian
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location does not change these principles. Access and eligibility depends on local law, and we apply the policy where local law permits. The current policy explains retention, cookies, security controls, permitted disclosures and the route for requesting a copy, correction or removal of relevant data.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST SUPPORT

Get Help With Privacy Requests

A privacy question should not get lost beside a payment query. We keep a clear account help route for requests about stored details, wallet references, cookies or access records.

Account help route Use the account help route when you need a copy of your data, a correction to phone details or clarification about a verification record.

Cashier privacy check If a DANA, OVO, GoPay or QRIS reference appears incorrectly, send the receipt reference through account help so we can match the wallet event.

Device access request Tell us which phone or browser you used when a login record looks unfamiliar; we can explain the security step and review the related access record.

HANDLING DETAILS

What We Do With Account Data

We keep the Privacy Policy practical by linking each data category to an account action you recognise.

Account records

We use your phone verification record and submitted account details to connect you with the correct account, respond to requests and prevent another person from changing your details.

Wallet references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us trace the transaction status without treating the payment reference as your account password.

Cookie choices

Cookies can keep a session practical and help us understand which account page was opened. Your browser settings can restrict cookies, although some account steps may then need repeating.

Device security

We may record browser, device and sign-in signals to identify unusual access. If you see a login you do not recognise, contact account help and avoid sharing your password.

Retention period

We retain account, support and transaction records only for the period needed for the stated purpose, account security or legal duties, then remove or de-identify them where appropriate.

Change requests

Ask us to access, correct or delete eligible data through account help. Include your account phone number, requested change and a safe way for us to reply.

Privacy Policy Questions Indonesian Accounts

These Privacy Policy answers focus on the searches we expect from an Indonesian account holder before access. We cover wallet records, device activity, cookies, retention and correction requests so you can decide what to share and how to contact us. If your question involves eligibility, access depends on local law.

It covers account details, phone verification, wallet references, device signals, cookies, support records, retention and requests to access, correct or delete eligible data connected with your account.

We may retain transaction references from DANA or QRIS to match a receipt and check status. The reference supports reconciliation; it is not treated as your account password or private wallet code.

Send an account help request with the phone number linked to your account and ask for a data copy. We may need an account check before releasing records to the correct person.

Yes. Tell us which detail is wrong, such as a phone record or contact entry, and describe the correction through account help. We will assess the request under applicable legal requirements.

Cookies can support a session and help connect an opened account page with the correct visit. You can restrict them in your browser, but some account steps may need to be repeated.

We keep transaction and support records for the period needed for account security, the stated service purpose or legal duties. When that need ends, we remove or de-identify records where appropriate.

Your location does not change the data principles. Account access and eligibility depends on local law, and we apply access where local law permits while handling device and account records under this policy.

rakyatjp Privacy Policy: Your Data Choices

Get Help With Privacy Requests

What We Do With Account Data

Account records

Wallet references

Cookie choices

Device security

Retention period

Change requests

Privacy Policy Questions Indonesian Accounts

01 What does the rakyatjp Privacy Policy cover?

02 Does the Privacy Policy store my DANA or QRIS details?

03 How can I request my rakyatjp account data?

04 Can I ask for incorrect account data to be changed?

05 How does the Privacy Policy handle cookies?

06 How long does rakyatjp keep transaction records?

07 Can I access my account from Surabaya under this policy?

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